Terms of service

TERMS OF SERVICE – ZENYA NATURALS

This website is operated by ZENYA NATURALS. By visiting our website and/or purchasing something from us, you use our “Service” and agree to the following terms (“Terms of Service” and “Terms”), including the additional terms and policies referred to herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to visitors, suppliers, customers, merchants and/or persons who contribute content.

SECTION 1 – ONLINE STORE TERMS

1.1 By agreeing to these Terms of Service you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given consent to allow any of your minor dependants to use this site.

1.2 You may not use our products for any illegal or unauthorised purpose, and you may not, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

1.3 You may not transmit any worms, viruses or any other code of a destructive nature.

1.4 A breach of any of the Terms results in immediate termination of your Services.

SECTION 2 – IDENTITY OF THE TRADER

Company name: ZENYANATURALS LTD
Company registration number: 16348507
Customer service email: support@zenyanaturals.com
Business address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

SECTION 3 – GENERAL CONDITIONS

3.1 We reserve the right to refuse service to anyone, at any time and for any reason.

3.2 You understand that your content (excluding credit card information) may be transferred unencrypted, and that this may involve:

  • a. transmission over various networks; and
  • b. changes to conform and adapt to the technical requirements of connecting networks or devices.

3.3 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without our express written permission.

SECTION 4 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

4.1 We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

4.2 This site may contain certain historical information. Historical information is, by definition, not current and is provided for reference only.

4.3 We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 5 – MODIFICATIONS TO THE SERVICE AND PRICES

5.1 Prices for our products are subject to change without notice.

5.2 We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

5.3 We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 6 – PRODUCTS OR SERVICES

6.1 Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns & Refunds Policy.

6.2 We have made every effort to display as accurately as possible the colours and images of our products that appear in the store. We cannot guarantee that your screen's display of any colour will be accurate.

6.3 We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

6.4 We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

7.1 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

7.2 These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we change or cancel an order, we may attempt to notify you by contacting the email address and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

7.3 You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 8 – PRICE

8.1 All prices displayed on the website for products are strictly exclusive of VAT, import duties, customs clearance charges and any other local taxes or levies applicable in the country of destination. Since the Trader does not charge VAT on these sales (see Section 12), the Customer is solely and fully responsible for all related import charges.

8.2 Notwithstanding the previous paragraph, the trader may offer products or services with variable prices linked to fluctuations in the financial market over which the trader has no influence. This dependence on market fluctuations, and the fact that any prices stated are indicative, is clearly stated in the offer.

8.3 Price increases within 3 months of the conclusion of the agreement are permitted only if they result from statutory regulations or provisions.

8.4 Price increases occurring more than 3 months after the conclusion of the agreement are permitted only if the trader has agreed to them, and:

  • a. they result from statutory regulations or provisions; or
  • b. the consumer has the right to terminate the agreement with effect from the day on which the price increase takes effect.

SECTION 9 – OPTIONAL TOOLS

9.1 We may provide you with access to third-party tools over which we have no monitoring, control or influence.

9.2 You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

9.3 Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which those tools are provided by the relevant third-party provider(s).

9.4 We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 10 – THIRD-PARTY LINKS

10.1 Certain content, products and services available via our Service may include materials from third parties.

10.2 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products or services of third parties.

10.3 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with third-party websites. Please review the third party's policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.

SECTION 11 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

11.1 If, at our request, you send certain specific submissions (for example contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail or otherwise (collectively “comments”), you agree that we may at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments. We are and shall be under no obligation:

  • a. to maintain any comments in confidence;
  • b. to pay compensation for any comments; or
  • c. to respond to any comments.

11.2 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service.

11.3 You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, and will not contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

11.4 We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 12 – IMPORT AND VAT

12.1 Origin of the shipment. The Customer acknowledges that all goods ordered through this website are shipped directly by an external supplier established outside the European Union (EU) and the United Kingdom (UK). The goods do not enter into commercial circulation within the UK or the EU via the Trader.

12.2 Place of supply and VAT exemption. Under the applicable VAT rules (including Articles 32–33 of EU Directive 2006/112/EC and comparable national provisions such as Article 5(1) of the Dutch Turnover Tax Act 1968), the place of supply for VAT purposes is deemed to be the country where transport begins (i.e. outside the EU/UK). Consequently, the Trader does not charge VAT on the sale of these goods. The prices displayed are therefore exclusive of VAT and import duties.

12.3 Customer as importer. The Customer acts as the importer of the goods in the designated country of delivery. The Customer is solely and fully responsible for compliance with all import formalities and regulations of the country of destination.

12.4 Customer's exclusive responsibility for import charges. The Customer expressly acknowledges and accepts that they are solely responsible for the declaration and payment of all applicable import charges on arrival of the goods in the country of destination. This includes, but is not limited to: a) import VAT at the rate applicable in the country of destination; b) customs duties, tariffs or levies; c) customs clearance fees, forwarding fees or administrative charges levied by the customs authorities or by the postal/courier service. These charges are normally collected from the Customer by the delivering postal or courier service, before or at the time of delivery. The Trader is not involved in determining or collecting these import charges.

12.5 No liability for import charges or delays. The Trader shall under no circumstances be liable for import VAT, duties, taxes or levies imposed on the goods, nor for delays, seizures or non-delivery resulting from the Customer's failure to comply with import regulations or to pay the required import charges. By placing an order, the Customer expressly accepts these conditions and indemnifies the Trader against all claims or costs relating to the import process and its associated charges.

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS

13.1 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times and availability.

13.2 We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

13.3 We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on the website has been modified or updated.

SECTION 14 – PROHIBITED USES

14.1 In addition to other prohibitions as set forth in these Terms of Service, you are prohibited from using the site or its content:

  • a. for any unlawful purpose;
  • b. to solicit others to perform or participate in any unlawful acts;
  • c. to violate any international, federal, regional or local regulations, rules, laws or ordinances;
  • d. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  • e. to harass, abuse, insult, harm, defame, slander, disparage or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
  • f. to submit false or misleading information;
  • g. to upload or transmit viruses or any other type of malicious code that will or may affect the functionality of the Service, any related website, other websites or the internet;
  • h. to collect or track the personal information of others;
  • i. to spam, phish, pharm, pretext, crawl or scrape the site;
  • j. for any obscene or immoral purpose; or
  • k. to interfere with or circumvent the security features of the Service, any related website, other websites or the internet.

14.2 We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

15.1 We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results obtained from the use of the service will be accurate or reliable.

15.2 We reserve the right to suspend the service indefinitely or cancel the service at any time without notifying you.

15.3 You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided “as is” and “as available” without any representation, warranty or condition of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

15.4 In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the service or any product procured using the service, or for any other claim related in any way to your use of the service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability shall be limited to the maximum extent permitted by law.

SECTION 16 – RETURN POLICY

16.1 The customer has the right to return the product within the return period stated in our Returns & Refunds Policy, which is currently 14 days from delivery. The customer bears all costs associated with returning the product. The product must be returned to the address supplied by our customer service after a return has been approved.

16.2 ZENYA NATURALS cannot be held responsible or liable for costs associated with returning the product. The customer agrees to indemnify ZENYA NATURALS against any costs or liabilities arising from the return process.

16.3 The full return conditions, exceptions and processing times are set out in our Returns & Refunds Policy, which forms part of these Terms of Service. In the event of any inconsistency between this Section and the Returns & Refunds Policy, the Returns & Refunds Policy prevails.

SECTION 17 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless https://zenyanaturals.com and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 18 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 – TERMINATION

19.1 The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

19.2 These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

19.3 If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and/or we may deny you access to our Services (or any part thereof).

SECTION 20 – ENTIRE AGREEMENT

20.1 Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. This means that if we do not enforce a right or provision, it does not mean that we cannot rely on it in the future.

20.2 These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Service constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including but not limited to any prior versions of the Terms of Service).

20.3 Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. This means that if certain parts of the terms are unclear, they shall not be interpreted to our disadvantage but in a reasonable manner and in favour of the company.

SECTION 21 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by the law of the United Kingdom.

Where you are a consumer resident in another country, this choice of law does not deprive you of the protection of the mandatory consumer-protection provisions of the law of your country of residence.

ARTICLE 22 – PRECEDENCE OF THESE TERMS OVER THE COUNTERPARTY'S TERMS

These Terms of Service prevail over any terms of the counterparty, including but not limited to terms contained in purchase orders, invoices or other documents issued by the counterparty. Terms of the counterparty that conflict with or are incompatible with these Terms of Service are expressly rejected and do not apply, unless we have expressly agreed to them in writing.

ARTICLE 23 – PRECEDENCE OF THE AGREEMENT

In the event of any conflict or incompatibility between the provisions of these Terms of Service and the provisions of the agreement between the customer and the trader, the provisions of the agreement shall prevail. Any conflicting or incompatible provisions in the Terms of Service shall be deemed to be superseded by the specific terms agreed in the individual agreement.

SECTION 24 – CHANGES TO THE TERMS OF SERVICE

24.1 You can review the most current version of the Terms of Service at any time on this page.

24.2 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

24.3 Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.