Privacy policy

Privacy Policy – Zenya Naturals

This Privacy Policy describes how Zenya Naturals (“the Site”, “we”, “us” or “our”) collects, uses and shares your Personal Data when you visit our website or make a purchase through our webshop.

By using our website or placing an order, you agree to the practices described in this privacy policy.

Collection of Personal Data

When you visit our website we collect certain information about your device, your interaction with the website, and information needed to process your purchases. We may also collect additional information when you contact us for customer support.

In this privacy policy, “Personal Data” means any information that can identify an individual.

Below you will find more information about what data we collect and why.

Device data

Examples of Personal Data collected:

  • web browser version
  • IP address
  • time zone
  • cookie information
  • pages or products viewed
  • search terms
  • how you interact with the website

Purpose of collection:

  • loading our website correctly
  • analysing website use
  • improving and optimising our webshop

Source of collection: this data is collected automatically through cookies, log files, web beacons, tags and pixels.

Disclosure for business purposes: this data may be shared with our webshop provider Shopify.

Order information

When you place an order we collect, among other things:

  • name
  • billing address
  • shipping address
  • payment information
  • email address
  • telephone number

Purpose of collection:

  • processing and delivering your order
  • processing payments
  • arranging shipping
  • sending invoices and order confirmations
  • communicating about your order
  • fraud prevention
  • marketing communication where you have given consent

Source of the data: this information is provided directly by you.

Disclosure for business purposes: this information may be shared with our processing partner Shopify in order to process your order.

Customer service data

When you contact us by email or contact form, we may collect the following data:

  • name
  • email address
  • the content of your message

Purpose of collection: providing customer support and answering questions.

Minors

Our website is not intended for persons under 18 years of age.

We do not knowingly collect personal data from minors. If you believe that a minor has provided us with personal data, please contact us so that we can delete that data.

Sharing of Personal Data

We share your personal data with service providers who help us deliver our services.

For example, Shopify: we use Shopify to host our online store. More information about how Shopify uses your personal data: https://www.shopify.com/legal/privacy

We may also share your data where this is necessary to:

  • comply with legal obligations
  • respond to legal requests
  • prevent fraud or abuse
  • protect our rights

Behavioural advertising

We may use your personal data to show you relevant advertising or marketing communication.

For example, Google Analytics: we use Google Analytics to understand how customers use our website. More information about how Google uses your data: https://policies.google.com/privacy

You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

We may also share information with advertising partners about:

  • your use of our website
  • your purchases
  • your interaction with advertisements

More information about online advertising can be found here: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out via:

Use of Personal Data

We use your personal data to:

  • offer products and services
  • process payments
  • ship orders
  • provide customer service
  • communicate new products and offers

Legal basis (GDPR)

If you are a resident of the European Economic Area (EEA), we process your personal data on the basis of:

  • your consent
  • performance of a contract
  • legal obligations
  • protection of vital interests
  • legitimate business interests

Retention period

When you place an order, we retain your personal data for our records unless you ask us to delete it.

Your rights

If you are a resident of the EEA, you have the right to:

  • access your personal data
  • correct your data
  • update your data
  • have your data deleted
  • transfer your data to another service

To exercise these rights, contact us at support@zenyanaturals.com.

Cookies

A cookie is a small text file placed on your device when you visit our website.

We use cookies to:

  • remember your shopping cart
  • store your preferences
  • analyse website performance
  • improve marketing

Most browsers accept cookies automatically. You can disable cookies in your browser settings, but this may affect how the website works.

More information about cookies: www.allaboutcookies.org

Do Not Track

There is no uniform industry standard for “Do Not Track” signals. For this reason we do not change our data collection practices when we receive such a signal.

Changes

We may update this privacy policy from time to time to reflect changes in our practices, in legislation, or in our business operations.

Contact

For questions about this privacy policy or about our privacy practices, you can contact us at:

Zenya Naturals – Customer Service
Email: support@zenyanaturals.com